This link has been bookmarked by 62 people . It was first bookmarked on 30 Jul 2008, by Olifante *.
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14 Oct 14
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nd link to it prominently from every comment form. This way, if you have to take action later, you can say “We warned you.”
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02 Jun 12
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Anonymity is important in journalism, but not for comments.
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Write a human-readable set of community guidelines
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Sculpt the Input
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27 Nov 11
Michele Day2008
"The other day Bob Garfield had a good kvetch about dumb comments on newspaper websites on his show, On The Media, and I posted my two cents, but I still don’t feel better. I think that’s because Bob’s partly right: comments do suck sometimes." -
01 Oct 11
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19 Oct 10
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16 Jul 10
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26 Jun 10
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21 Jun 10
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17 Jun 10
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Michael Powers"Here are ten things newspapers could do, right now, to improve the quality of the comments on their sites. "
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14 Apr 10
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05 Oct 08
Heinz WittenbrinkGrundregeln für die Behandlung von Kommentaren. Sehr beherzigenswert. Powazek empfiehlt unter anderem, die Community am Management von Kommentaren zu beteiligen, und auch nicht-öffentliche Feedback-Möglichkeiten zu erlauben.
by:DerekPowazek writing for:eContentPro online-journalismus commenting
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01 Sep 08
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25 Aug 08
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11 Aug 08
Paolo SordiComments do suck sometimes.
journalism citizenJournalism media blog comments partecipazione
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10 Aug 08
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10 Ways Newspapers Can Improve Comments
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Require Accounts
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Simply requiring an account will remove 80% of your comment problems. If allowing anonymity is important, you can allow the user to remove their name on a specific comment, while still requiring them to be logged in.
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Set and Enforce Rules
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Delete bad comments and publicly promote the ones that are great.
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Employ a Community Manager
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You don’t have to read every comment before it goes online, but it should be somebody’s responsibility to remove any comment that runs afoul of the posted community guidelines.
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They should lead the community by example, participating in the discussion and being helpful, and also do a daily “community weather report” for the staff, feeding the community’s input back into the newsroom.
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Sculpt the Input
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Empower the Community to Help
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Give every post a “This is Bad” button. Then give the community manager a private page where they can see the comments with the most bad votes and take appropriate action.
For bonus points, give each post a “This is Good” button
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Link Stories to Comments
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The worst thing you can do is separate the “community section” away from your content.
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Enable Private Communication
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create a form people can use to email the editors, and link to it from the comment form. Say: “If you’d like to say this privately, go over here.”
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Participate …
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Get your writers involved in the conversation. People chill out a lot when they know they’re being listened to by the writer
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give them the ability to moderate comments on their own stories.
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… But Don’t Feed the Trolls
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School your writers in the ways of online community. If someone is trying to get a rise out of you, don’t fight back, no matter how tempting. A good Community Manager can help train writers on how, and when, to join the fray.
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Give Up Control
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06 Aug 08
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05 Aug 08
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Richard Kendall"Write a human-readable set of community guidelines (Flickr’s are excellent). Make all new members agree to it when they sign up, and link to it prominently from every comment form. This way, if you have to take action later, you can say “We warned you.”
socialmedia anonymity communitymanagement communication guidelines comments discussion bestpractices commenting comment newspapers journalism howto community blogs advice strategy onlinenewspapers
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01 Aug 08
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31 Jul 08
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30 Jul 08
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there is no reason, really no reason at all, to allow people to post comments without having to first sign up for an account.
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If allowing anonymity is important, you can allow the user to remove their name on a specific comment, while still requiring them to be logged in.
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Anonymous comments could then be held in a special moderation queue for approval to guard against any bad uses.
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link stories to community conversations as closely as possible
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One great way to get writers on board is to give them the ability to moderate comments on their own stories.
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The other day Bob Garfield had a good kvetch about dumb comments on newspaper websites on his show, On The Media, and I posted my two cents, but I still don’t feel better. I think that’s because Bob’s partly right: comments do suck sometimes.
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29 Jul 08
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28 Jul 08
Howard RheingoldHere are ten things newspapers could do, right now, to improve the quality of the comments on their sites.
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