This link has been bookmarked by 7 people . It was first bookmarked on 17 Nov 2008, by Gene Roche.
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26 Mar 09
gavin sade"It is often the case that new technologies become popular well before the technology itself is understood by the general public. As these technologies gain traction, it is not always intuitive for new users to know how to use them, much less fix them whe
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21 Nov 08
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18 Nov 08
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... nearly half (48%) of adults who use the internet or have a cell phone say they usually need someone else to set up a new device up for them or show them how to use it. And many users of various devices and services encounter breakdowns from time to time. Specifically: * 44% of those with home internet access say their connection failed to work properly for them at some time in the previous 12 months. * 39% of those with desktop or laptop computers have had their machines not work properly at some time in the previous 12 months. * 29% of cell phone users say their device failed to work properly at some time in the previous year. * 26% of those with Blackberries, Palm Pilots or other personal digital assistants say they have encountered a problem with their device at some time in the previous 12 months. * 15% of those with an iPod or MP3 player say their devices have not worked properly at some time in the prior year. Respondents from all demographic groups who own a certain device are about equally likely to have that device fail, but younger cell phone owners are significantly more likely than seniors to have their cell phones break: * 30% of 18-29 year old cell phone owners say their cell phone failed to work at some time in the previous year. * 33% of 30-49 year old cell phone owners had a cell phone break at some time in the previous year. * 26% of 50-64 year old cell phone owners report cell phone failure at some point in the previous year. * 18% of cell phone owners 65 years old and older report a broken cell phone in the previous year.
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... nearly half (48%) of adults who use the internet or have a cell phone say they usually need someone else to set up a new device up for them or show them how to use it. And many users of various devices and services encounter breakdowns from time to time. Specifically: * 44% of those with home internet access say their connection failed to work properly for them at some time in the previous 12 months. * 39% of those with desktop or laptop computers have had their machines not work properly at some time in the previous 12 months. * 29% of cell phone users say their device failed to work properly at some time in the previous year. * 26% of those with Blackberries, Palm Pilots or other personal digital assistants say they have encountered a problem with their device at some time in the previous 12 months. * 15% of those with an iPod or MP3 player say their devices have not worked properly at some time in the prior year. Respondents from all demographic groups who own a certain device are about equally likely to have that device fail, but younger cell phone owners are significantly more likely than seniors to have their cell phones break: * 30% of 18-29 year old cell phone owners say their cell phone failed to work at some time in the previous year. * 33% of 30-49 year old cell phone owners had a cell phone break at some time in the previous year. * 26% of 50-64 year old cell phone owners report cell phone failure at some point in the previous year. * 18% of cell phone owners 65 years old and older report a broken cell phone in the previous year.
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17 Nov 08
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