This link has been bookmarked by 2 people . It was first bookmarked on 17 Nov 2008, by Gene Roche.
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18 Nov 08
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... nearly half (48%) of adults who use the internet or have a cell phone say they usually need someone else to set up a new device up for them or show them how to use it. And many users of various devices and services encounter breakdowns from time to time. Specifically:
* 44% of those with home internet access say their connection failed to work properly for them at some time in the previous 12 months.
* 39% of those with desktop or laptop computers have had their machines not work properly at some time in the previous 12 months.
* 29% of cell phone users say their device failed to work properly at some time in the previous year.
* 26% of those with Blackberries, Palm Pilots or other personal digital assistants say they have encountered a problem with their device at some time in the previous 12 months.
* 15% of those with an iPod or MP3 player say their devices have not worked properly at some time in the prior year.
Respondents from all demographic groups who own a certain device are about equally likely to have that device fail, but younger cell phone owners are significantly more likely than seniors to have their cell phones break:
* 30% of 18-29 year old cell phone owners say their cell phone failed to work at some time in the previous year.
* 33% of 30-49 year old cell phone owners had a cell phone break at some time in the previous year.
* 26% of 50-64 year old cell phone owners report cell phone failure at some point in the previous year.
* 18% of cell phone owners 65 years old and older report a broken cell phone in the previous year. -
... nearly half (48%) of adults who use the internet or have a cell phone say they usually need someone else to set up a new device up for them or show them how to use it. And many users of various devices and services encounter breakdowns from time to time. Specifically:
* 44% of those with home internet access say their connection failed to work properly for them at some time in the previous 12 months.
* 39% of those with desktop or laptop computers have had their machines not work properly at some time in the previous 12 months.
* 29% of cell phone users say their device failed to work properly at some time in the previous year.
* 26% of those with Blackberries, Palm Pilots or other personal digital assistants say they have encountered a problem with their device at some time in the previous 12 months.
* 15% of those with an iPod or MP3 player say their devices have not worked properly at some time in the prior year.
Respondents from all demographic groups who own a certain device are about equally likely to have that device fail, but younger cell phone owners are significantly more likely than seniors to have their cell phones break:
* 30% of 18-29 year old cell phone owners say their cell phone failed to work at some time in the previous year.
* 33% of 30-49 year old cell phone owners had a cell phone break at some time in the previous year.
* 26% of 50-64 year old cell phone owners report cell phone failure at some point in the previous year.
* 18% of cell phone owners 65 years old and older report a broken cell phone in the previous year.
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17 Nov 08
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