For higher pay, learn to say you're sorry - Oct. 17, 2007 - Ask Annie - The Diigo Meta page

• 22 Dec 07
  

  Christy Tucker

  Fortune Magazine article that cites a study showing a direct correlation between income and a willingness to apologize. So how do we create organizational cultures where people feel open to admit mistakes and apologize (and hopefully learn from those mistakes)?

  accountability career orgculture

  • People earning over $100,000 a year are almost twice as likely to apologize after an argument or mistake as those earning $25,000 or less, the survey found.
  • They were also asked whether they would apologize in three situations: when they felt they were entirely to blame for a problem; when they thought they were only partly at fault; and when they believed they were blameless.
  • In all three cases, "a person's willingness to apologize was an almost perfect predictor of their place on the income ladder," the study says.

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