This link has been bookmarked by 28 people . It was first bookmarked on 09 May 2009, by someone privately.
-
Susan SmithCustomer service can evoke some serious misgivings or negative emotions. Although customer support is designed to help the consumer, the pain of waiting for a phone representative and the impersonal emails can cause more damage than good for a brand. People are turned off by the term and companies have begun to use different terminology to describe their efforts.
This is not how customer service has to be. With the connectivity made possible by social media, companies have found a new way to engage their customers, solve their problems, and build goodwill for their brands: TwitterTwitter reviewsTwitter reviews. Understanding how Twitter can transform customer relations for the better can be substantial for reducing costs and improving brand image. -
Kimberly Nasief-WestergrenCustomer service can evoke some serious misgivings or negative emotions. Although customer support is designed to help the consumer, the pain of waiting for a
Would you like to comment?
Join Diigo for a free account, or sign in if you are already a member.