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bertrandduperrin
Bertrandduperrin bookmarked on 2009-07-05 cisco engagement socialmedia customers customerengagement marketing transparency openness ROI

Gibson opened her talk with a statement that captures the essence of social media at Cisco.

“In a world where everything is open, we value openness and transparency.”

There are three ways that Cisco uses social media especially blogs to drive customer engagement:

  • While Cisco is very focused on ROI, there are no standard metrics, so it uses a variety of metrics. For example: they look at the free media impressions from social media activities and measure how much does that would have cost them to assess cost savings. However, since social media is resource and management-intensive, the cost for it is still fuzzy.

This link has been bookmarked by 1 people . It was first bookmarked on 05 Jul 2009, by Bertrand Duperrin.

  • 05 Jul 09
    bertrandduperrin
    Bertrand Duperrin

    Gibson opened her talk with a statement that captures the essence of social media at Cisco.

    “In a world where everything is open, we value openness and transparency.”

    There are three ways that Cisco uses social media especially blogs to drive customer engagement:

    cisco engagement socialmedia customers customerengagement marketing transparency openness ROI

    • While Cisco is very focused on ROI, there are no standard metrics, so it uses a variety of metrics. For example: they look at the free media impressions from social media activities and measure how much does that would have cost them to assess cost savings. However, since social media is resource and management-intensive, the cost for it is still fuzzy.

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