This link has been bookmarked by 8 people . It was first bookmarked on 26 Aug 2008, by Todd Suomela.
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07 Apr 10
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09 Oct 08
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29 Aug 08
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Paul BeaufaitJay Cross distinguishes electronic performance support systems (EPSS) from information technology (IT).
informal learning information technology technology performance support electronic instructional design learnscaping learnscapes
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EPSS runs counter to the traditional goals of IT. IT is more concerned with technical performance: response time, hardware utilization, and throughput; EPSS focuses on the user. IT develops an application and is done with it; EPSS requires perpetual updating to stay abreast of changes in the job environment.
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27 Aug 08
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26 Aug 08
John McLeodgood descriptions of some of the changes taking place in performance support and the relationship between PS and training
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And what happened to performance support? In the 1990s, many people expected performance, to shove technical training into the shadows. Yet eLearning, blended learning, and virtual worlds seemed to have elbowed performance support into oblivion. Recent research finds that this is not the case. Performance support is stronger than ever; it simply hiding in plain sight, having taken on a new form.
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What I am envisioning is real time communication, generated by the ‘performer’, using online tools.
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task is being performed, and in an effort to improve/enhance/problem solve, etc, a question is posed electronically: “who’s the expert on this? what should I watch out for? do you have a record of? can I borrow the template for?” This moves the issue from the individual performer being ‘watched for errors’ and suffering their consequences, to the performer as collaborator initiating the network of collective intelligence towards continuous improvement.
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oday, the greatest leverage in corporate learning comes from building on-going, largely self-sustaining learning processes.
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People who read my book on Informal Learning generally agreed that most learning at work is informal but that most corporate investment goes into formal learning.
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Knowledge workers are responsible for their own learning. Instead of taking whatever was pushed at them, they pull in what they need to know in the form that seems most appropriate. Knowledge workers are their own instructors. They are also their own instructional designers. And they are becoming their own PS consultants. The challenge presented to Learnscape Architects is making self-service learning simply, relevant, attractive, and cost-effective.
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Remember the original premise of PS, making information available to workers instead of forcing them to memorize it? That’s how we use Google and corporate wikis and instant messenger.
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Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories.
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George Siemens and others have given up on the idea that knowledge resides within individuals’ heads; it’s collective intelligence.
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A powerful form of performance support is asking someone who knows. Expertise locators direct workers to the person most likely to have the answer they seek. Presence awareness software shows whether that person is online, mobile, in a meeting, or available by phone. Instant messaging facilitates swapping brief questions or asking if the person has time to deal with a more complex question.
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Overall, what are corporate blogs, feeds, aggregators, wikis, mash-ups, locator systems, collaboration environments, and widgets, if not performance support?
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25 Aug 08
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