Customers build businesses -- tons of people are putting content on the Internet to help eBay, Google, Blogging, Amazon, Flickr, etc. Microsoft won the browser war but saw no financial gains from the win. All the value has migrated to the applications. We're seeing the end of the software upgrade cycle, because Web applications are always up-to-date.
"The Power of the Tail" means you can have a lot of small players that all survive. Google AdSense takes advantage of the tail.
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