Christophe Ducamp on 2006-12-10
Article et diagrame à traduire pour le groupe du PinkoMarketing
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Most user communities take a typical path--the newbies ask questions, and a select group of more advanced users answer them. But that's a slow path to building the community, and it leaves a huge gaping hole in the middle where most users drop out. If we
best way to grow a user community is to get beginners to answer questions. The more they become involved, the more likely they are to stick with it through the rough spots in their own learning curve, and we all know that having to teach or explain someth
Christophe Ducamp on 2006-12-10
Article et diagrame à traduire pour le groupe du PinkoMarketing
The Harley-Davidson Sportster Forum (www.xlforum.net) does a pretty good job
at most of these things, but I think that some of these things just happened
organically, without an explicit explanation to the community of why it needs to
be like this. The things that make it good are things you've listed that just
seem to happen without any push from the top. I am going to share your list with
the moderators there. Maybe they have a list like this already, I'm not sure.
One thing I am sure of though is that Harley-Davidson riders are a pretty
passionate group already, so we just need to channel their energy into making
the XL Forum THE BEST instead of one of the best.
Actually, this isn't the biggest problem with most user communities. The real deal-killer is when a new or beginning user asks a "dumb" question. Most supportive, thriving user communities have a culture that encourages users to ask questions, usually thr
Most user communities take a typical path--the newbies ask questions, and a select group of more advanced users answer them. But that's a slow path to building the community, and it leaves a huge gaping hole in the middle where most users drop out.
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