This link has been bookmarked by 13 people . It was first bookmarked on 02 Jun 2006, by Rita Niland.
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Caspar Van der LindenTo which 'user'-group should be listened?
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The more successful the product or service is, the stronger the pressure to give in to user requests. The more users you have, the more diverse the requests. One user's must-have-or-else feature is another user's deal-killer. And the more popular your product or service is, the more those requests start turning into demands and ultimatums, and finally very harsh criticisms.
The worst thing we can do is give in. But as the requests/demands and criticisms become louder and angrier, the harder it is to resist the siren call-- "But if we just added this one thing... these guys would ease up."
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Yvonne LThat was an interesting read!
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The more successful the product or service is, the stronger the pressure to give in to user requests. The more users you have, the more diverse the requests.
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