Good Experience: The top 8 mistakes in usability (and companies investing in it) - The Diigo Meta page

• 09 Jun 08
  

  PG Holmlov

  Customer experience

  • ... in doing so, avoid the following:
    
    1. Not conducting any customer research
    2. Conducting "pretend" research
    3. Conducting research, but the wrong type
    4. Conducting one-on-one research, but with tasks defined beforehand
    5. Not inviting stakeholders to attend research
    6. Not prioritizing findings
    7. Not relating to business objectives
    8. Missing the larger picture
  • ... in doing so, avoid the following:
    
    1. Not conducting any customer research
    2. Conducting "pretend" research
    3. Conducting research, but the wrong type
    4. Conducting one-on-one research, but with tasks defined beforehand
    5. Not inviting stakeholders to attend research
    6. Not prioritizing findings
    7. Not relating to business objectives
    8. Missing the larger picture
• 05 Jun 08
  

  lionel Fleury
• 03 Jun 08
  

  Carolina Velis

  business research strategy marketing ux usability testing mistakes

• 27 May 08
  

  Clare A

  usability

Page Comments

• 
  lionel Fleury on 2008-06-05
  Très souvent il est plus facile/plus parlant de présenter ce domaine en regroupant les erreurs à ne pas commettre. Ex: l'ergonomie ne se limite pas à définir la hauteur du bureau.
  Ce n'est pas évident de l'aborder avec les équipes de conception sous cet angle de l'erreur.

Would you like to comment?

Join Diigo for a free account, or sign in if you are already a member.