Verint Witness Actionable Solutions Becomes Contact Center Market Share Leader... - The Diigo Meta page

• 08 Apr 09
  

  Tai Tran

  • * Workforce optimization market share with 47 percent

    
    
    
    
    
    
    
    

    * Contact center analytics market share with 47 percent (and 60,000 seats in production)

    
    
    
    
    
    
    
    

    * Quality monitoring with 61 percent market share

    
    
    
    
    
    
    
    

    * Performance management with 57 percent market share

    
    
    
    
    
    
    
    

    * Training market share with 40 percent

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