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saved by3 people, first byyan lee on 2008-06-24, last byMengfei Sh on 2008-06-24

10个可用性的噩梦
- on 2008-06-24 Om19bao
  
  http://www.smashingmagazine.com/2007/09/27/10-usability-nightmares-you-should-be-aware-of/
30个可用性的议题
- on 2008-06-24 Om19bao
  
  http://www.smashingmagazine.com/2007/10/09/30-usability-issues-to-be-aware-of/
A-注意（意识）
- on 2008-06-24 Om19bao
  
  Attention (Awareness)
B要有好奇心，询问开放式的问题

O提出解决方法，谈论顾客最终结果的获益

S刺激感官，让顾客检测你的产品

C跨越你的销售，考虑所有必要的附属设备

H切入要点，当顾客有需要的时候才出售
- on 2008-06-24 Om19bao
  
  * Be inquisitive, ask open questions
  * Offer solutions, talk about the endresult benefits for the customer
  * Stimulate the senses, let the customer test your product
  * Cross your sales, think of all the necessary accessories
  * Hit the closing point, sell when the customer is ready to buy.
是被动的。
- on 2008-06-24 Om19bao
  
  是消极的