Information Technology Infrastructure Library - Wikipedia, the free encyclopedia - The Diigo Meta page

• 23 Oct 15
  

  plasticcones

  BartonLee (30 Jun) IT service desks

• 08 May 15
  

  Geoffrey Milos
• 23 Apr 15
  

  Manjunath Patil

  ITIL

• 18 Nov 14
  

  vtchernev

  Sysadmin-::-Business_continuity_and_disaster_recovery

  • set of practices for IT service management
  • aligning IT services with the needs of business
  • ITIL underpins ISO/IEC 20000
  • series of five core volumes
  • the two frameworks do have some differences

  3 more annotations...

• 18 Nov 13
  

  evanchan

  ITIL V2 IT management

  • The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist.

  • Overview of ITIL v2[edit]

     

    The eight ITIL version 2 books and their disciplines are:

     

    The IT service management sets

     

     

    1. Service Support

     

    2. Service Delivery

     

     

    Other operational guidance

     

     

    3. ICT infrastructure management

     

    4. Security management

     

    5. Application management

     

    6. Software asset management

     

     

    To assist with the implementation of ITIL practices a further book was published (Apr 9, 2002) providing guidance on implementation (mainly of Service Management):

     

     

    7. Planning to implement service management

     

     

    And this has more recently (Jan 26, 2006) been supplemented with guidelines for smaller IT units, not included in the original eight publications:

     

     

    8. ITIL small-scale implementation
• 24 Oct 13
  

  Fabio Doreto

  EngSistemas

• 15 Sep 11
  

  Harry Hoeve

  servicedesk helpdesk incident itil

• 18 Mar 11
  

  Grant Slade

  ict4010

• 12 Oct 10
  

  Young Duan
  • checklists, tasks and procedures
• 14 Jan 10
  

  Jason Boucher

  ITIL

  itil IT best practices cleverplanet qualité pratique

• 04 Dec 09
  

  Dellus Maximus

  IT management audit

• 06 Nov 09
  

  gro gabi

  IT.info wikipedia reference

• 18 Sep 09
  

  Martin Lindner

  ams_it sme20_it it_lowercase delicious

• 30 Apr 09
  

  Graeme purves
  • [edit]  Details
• 22 Apr 09
  

  Dave Armstrong

  ITIL infrastructure

• 15 Apr 09
  

  Zhang glider

  diffbot places [glider126@gmail.com]

• 09 Apr 09
  

  jamessweeney

  it

• 02 Apr 09
  

  Terry McAndrew

  ProjectManagement project management IT itil methodology

• 

  Terry McAndrew

  WP entry on ITIL approach for service development and delivery

  ProjectManagement project management IT itil methodology

• 25 Mar 09
  

  Bradley Dilger

  Lots of folks talking about this at Educause

  standards tech library academe technology

• 18 Mar 09
  

  Guy Jean

  Wiki

• 13 Mar 09
  

  Mark Twells

  ITIL

• 17 Feb 09
  

  David Yang

  ITIL

• 30 Jan 09
  

  Dean Jarvey

  The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.

  itil management

• 12 Jan 09
  

  Joe Camp
• 08 Jan 09
  

  Kyle Murley
• 24 Nov 08
  

  Julian Pawlowski

  ITIL certify certification selflearning management projectmanagement

• 14 Nov 08
  

  jagarts

  reference development framework

• 13 Nov 08
  

  Luca Filipozzi

  itil technology tech sysadmin support standards

• 10 Oct 08
  

  jbecker58

  ITIL

• 05 Oct 08
  

  Hani Gamal

  technology development sysadmin project business

• 29 Sep 08
  

  kirasm

  reference architecture itil cobit information_technology Delicious

• 24 Sep 08
  

  George Brett

  The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.

  wikipedia technology standards project management sysadmin

• 23 Sep 08
  

  Marcirio Chaves

  tech itil technology

• 11 Sep 08
  

  Artur Tallada

  itil project_management

• 28 Aug 08
  

  George Appel

  wikipedia reference project_management sysadmin

• 13 Aug 08
  

  Nagraj Atlur

  ITIL

• 12 Aug 08
  

  dong lu
• 24 Jul 08
  

  diigo1730

  toread ITIL reference IT

• 23 Jul 08
  

  Mike Barone

  itil management it technology reference wikipedia certification toread from:del.icio.us

• 21 Jul 08
  

  benoithv

  my_dictionary

• 18 Jul 08
  

  Brent Sordyl

  The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.

  itil management rubyonrails

• 08 Jul 08
  

  Rafael Alvarado

  ITIL management

• 14 Jun 08
  

  Mohammed Ba

  itil

• 11 Jun 08
  

  Robert Petkus

  management

• 18 May 08
  

  F Riley

  itil it

• 23 Apr 08
  

  John Messner

  process

• 22 Mar 08
  

  Marc Rohde

  itil

• 03 Oct 07
  

  The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.

  ITIL framework pratique IT qualité organisation best practices

• 02 Oct 07
  

  mr_arne

  Verksamhetsutveckling IT

• 20 Sep 07
  

  Troy B

  information_technology governance itil

• 10 Sep 07
  

  paulosilveira

  which covers a core area within IT Management. The names ITIL and I

  itil management certification framework

• 07 Sep 07
  

  aliencoder

  itil management technology information sysadmin

• 05 Sep 07
  

  Marek Home

  itil management

• 27 Aug 07
  

  Geoff White

  Information Technology Infrastructure Library

  itil sysadmin programming Management delicious

• 15 Aug 07
  

  andrei mustermann

  itil certification imported-delicious

• 01 Jun 07
  

  Derek Adams

  work itil it reference framework wikipedia fromdelicious

• 28 May 07
  

  François Charoy

  itil technology information management

• 10 Apr 07
  

  nathanlounds

  itil it standards framework

• 22 Feb 07
  

  Jim Felt

  standards ITIL IT

• 15 Feb 07
  

  fonkynero
• 

  Jose Sosa

  ITIL

• 09 Feb 07
  

  Matti Narkia

  The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that ar

  Information Technology Infrastructure Library ITIL IT reference info wikipedia popular

• 19 Jan 07
  

  Pepe Pérez

  itil wikipedia

• 21 Nov 06
  

  framework

• 31 Oct 06
  

  Ivan Rivera

  Information Technology Infrastructure Library From Wikipedia, the free encyclopedia

  * ITIL management reference it technology information framework Wiki

• 

  riveraivan

  Information Technology Infrastructure Library From Wikipedia, the free encyclopedia

  * ITIL management reference it technology information framework Wiki

• 10 Oct 06
  

  swwsman

  ITIL

• 04 Oct 06
  

  John Sheaffer

  oracle delicious

• 28 Sep 06
  

  Ricardo Dirani

  The Information Technology Infrastructure Library (ITIL) is a framework of best practices approaches intended to facilitate the delivery of high quality information technology (IT) services.

  management

• 20 Sep 06
  

  Nico Zwaneveld

  itil

• 31 Jul 06
  

  Navneet Kumar

  helpdesk ITIL ITSM service_management ServiceCatalog

  • The goal of Continual Service Improvement is to align and realign IT Services to changing business needs by identifying and implementing improvements to the IT services that support the Business Processes.
• 26 Jul 06
  

  Alex Wichman

  tech

• 11 May 06
  

  Robert Gérin-Lajoie

  itil management

• 09 May 06
  

  Adam Thompson

  it management ITIL

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