Using ICT for communication
This section relates to supporting clients in using ICT safely for communication purposes, within the constraints of current legislation. Clients should already possess basic ICT skills, such as simple word processing and the ability to navigate the Internet using a web browser. You should also establish the client’s communication needs, e.g. do they need e-mail for personal or work-related correspondence, in order to assist in the selection of a suitable e-mail service.
The use of e-mail has exploded in recent years, especially since the fall in prices of home PCs and introduction of free Internet access in libraries and schools. There are many advantages:
- the speed of delivery
- the ability to send to multiple recipients
- the flexibility of using web-based e-mail accounts for sending e-mails for various locations
- the ability to attach other types of files, such as images.
- the low cost involved in sending mail in bulk.
[edit] Electronic mail
You should have an in-depth knowledge of electronic mail including:
- local e-mail software, systems and protocols
- the structure of e-mail addresses
- tracking e-mail messages - delivered, read etc
- using importance flags
- changing setting for preferred presentation
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