If your ideal organization cared about getting new ideas and products from your employees, you’d strongly encourage your people to spend a specified chunk of time on innovation. You’d ensure that there were few barriers to getting innovation into the marketplace, and you would let customers decide what innovations are truly useful to them. If you cared about productivity, you’d provide a rich array of (mostly free) services to your knowledge workers so they could concentrate on their work. One of them, for example, would be providing interesting and high-quality food in the cafeteria, so they wouldn’t be distracted by looking for restaurant food.
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