A Learning Opportunity for Staff: Simulating an IT Department Review (EDUCAUSE... - The Diigo Meta page

• 24 Sep 08
  

  Lauren Panton

  # What can you tell from the information you already have?
  # What underlying issues or structural problems can you identify?
  # What additional information do you think you will need?
  # Whom do you want to talk to on the visit?
  # What can you identify as the major strengths and weaknesses of the IT organization?
  # What should be the major areas of focus for the report based on initial observations?

  selfstudy educause

  • • What can you tell from the information you already have?
     
    • What underlying issues or structural problems can you identify?
     
    • What additional information do you think you will need?
     
    • Whom do you want to talk to on the visit?
     
    • What can you identify as the major strengths and weaknesses of the IT organization?
     
    • What should be the major areas of focus for the report based on initial observations?
  • • What can you tell from the information you already have?
     
    • What underlying issues or structural problems can you identify?
     
    • What additional information do you think you will need?
     
    • Whom do you want to talk to on the visit?
     
    • What can you identify as the major strengths and weaknesses of the IT organization?
     
    • What should be the major areas of focus for the report based on initial observations?
  • • Organizational structure: the former IT organization (prior to the CIO's arrival) and the structure that Carl developed in response to the needs at the time.
     
    • Governance: the IT reporting relationships within the campus hierarchy and the advisory committees in place.
     
    • Standards: the technologies implemented for the community, the replacement processes, and the ways in which support is provided across constituent groups.
     
    • Administrative applications: the new ERP system implemented by the campus under the leadership of the CIO, the retooling of skills, and the understanding of who "owns" this central system.
     
    • Organizational culture: the IT reorganization (now five years old), changing leadership within IT, and the organization's varying views on leadership, customer service, performance management, and project management.
     
    • Academic innovation: the current state of academic technologies, staffing to support front-line technologies (versus new innovations), interactions with other campus units that have seemingly parallel responsibilities, and the guidance of the Faculty Technology Committee

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