How I'm treated online and the quality of the dialogue between the merchant and me are critical to my level of customer satisfaction and a key determining factor as to whether I will "see you again."
"Thanks for your business, which allows me to have a job that helps me put food on the table for my family."
Genuine sincerity in the level of appreciation expressed was imperative. We were drilled by the owners that customers paid our salaries and allowed us to have bonuses.
We learned that after every transaction, you look right into the customer's eyes and say, "Mr. Customer, thank you so much for your business." And maybe if we felt it appropriate, with all sincerity we would say, "Hope to see you again."
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