Going beyond the hype: Identifying Enterprise 2.0 best practices | Enterprise ... - The Diigo Meta page

• 23 Nov 09
  

  Stian Danenbarger

  There’s been plenty of discussion recently in the blogosphere, including here, about the successes and challenges of Enterprise 2.0 projects. But there’s still just a rough general sense of what it really takes to create an effective collaborative community using social tools

  Hinchcliffe enterprise2.0 practice collaboration socialmedia

• 26 Oct 09
  

  Dean Garcia

  entreprise 2.0 CRM Six Sigma outsourcing IT ERP

• 30 Sep 09
  

  Eric Delcroix

  Entreprise 2.0

• 

  Christophe Deschamps

  Par Dion Hinchcliffe

  ib entreprise 2.0 adoption technos 2.0 gestion projet 2.0

  • As businesses go about their daily activities, they aren’t looking for either Enterprise 2.0 or a social tool like a wiki for its own sake. Instead, they are looking to solve problems and meet their deadlines in easier, cheaper, and better ways.
  • many enterprises are now actively in full contact with the social computing world, whether they want to or not, and now it’s time to understand how to deal with the benefits and issues.
  • 17 more annotations...
  • • 
    • So-called best practices and effective techniques are beginning to be identified and understood.
    • The first social software and Enterprise 2.0 methodologies are now beginning to emerge, some explicitly but most implicitly, as practitioners assess their early successes and try to understand what worked and what didn’t.
    • they often lack what I like to call “enterprise context“
    • Whether it’s an allocated budget, executive sponsorship, clear understanding of business needs, security requirements, corporate mandate, project planning, communication, compliance or a dozen other overarching issues that touch upon and color every business and IT initiative, enterprise context is the operating environment within which Enterprise 2.0 and other social computing initiatives must effectively work.
    • Control.
    • He notes that this view is unhelpful and wrong. Nevertheless there are control issues that can emerge as departmental, project, and organizational barriers intentionally become more porous, information flows increase, and control can be accidentally or intentionally usurped
    • Trust.
    • Questions like these are common: Will having new channels to communicate and collaborate waste worker’s time? Will employees use social tools intelligently, especially in public? Will they know how to make the most of them? Are social models for collaboration really better than less social ones already in place? Can I routinely rely on the results produced by them? These and many other trust issues must be addressed by any supposed set of Enterprise 2.0 best practices.
    • t this point, it’s starting to become clear that successful Enterprise 2.0 efforts have community management (the art and science of nurturing, supporting, maintaining and guiding an online group of participants) as a core function that drives successful outcomes.
    • around risk, control, and trust with Enterprise 2.0. These are some of the key issues that will have to be managed most closely in any major social computing effort.
    • Reconciling top-down with bottom-up efforts.
    • How they will deconflict — and indeed, seeing that many of the successes are due to a combination of the two
    • Cost reduction.
    • Enterprise 2.0 solutions, depending on their feature set, are becoming candidates to replace existing document management and knowledge management systems, enterprise portals, and even larger enterprise suites such as CRM systems.
    • In general, Enterprise 2.0 is considered a riskier way of doing things that using existing hierarchical or bureaucratic processes.
    • There are a growing number of ways to mitigate this including automated moderation, reputation systems, and other approaches but best practices must be developed to deal with this in an explicit manner.
• 29 Sep 09
  

  Chuck Brands
• 23 Sep 09
  

  Pierre Varinard
• 21 Sep 09
  

  Workcolab .

  empresa 2.0 must read

• 18 Sep 09
  

  Stéphane Moracchini
• 17 Sep 09
  

  Bertrand Duperrin

  Those trying to read the tea leaves about Enterprise 2.0 these days can see that the software at least has arrived in a bare majority of companies, even if it’s just Facebook or Twitter across the firewall. Genuine adoption and meaningful integration into business processes has certainly happened in a number of organizations, but is still the edge case today rather than the rule. That’s not to say the current case studies aren’t reporting gains, they generally are. But the message here is that many enterprises are now actively in full contact with the social computing world, whether they want to or not, and now it’s time to understand how to deal with the benefits and issues.

  enterprise2.0 adoption socialcomputing framework bestpractices communitymanagement costs trust risk bottomup topdown control

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