Determining the ROI of Enterprise 2.0 | Enterprise Web 2.0 | ZDNet.com

This link has been bookmarked by 31 people . It was first bookmarked on 12 Apr 2009, by chris lai.

29 Jul 09

Manmeet Singh
Determining ROI of enterprise

ROI Enterprise 2.0
27 Jun 09

WeiLi Huang
- ven impressive citations such as the recent TransUnion Enterprise 2.0 case study that claims an eye-opening 50x return on investment (using the most basic ROI formula for calculating returns) are not yet initiating widespread inquiry.
- Even impressive citations such as the recent TransUnion Enterprise 2.0 case study that claims an eye-opening 50x return on investment (using the most basic ROI formula for calculating returns) are not yet initiating widespread inquiry.
- 5 more annotations...
- - One is an broad wariness of a new horizontal information technology approach that purports to solve so many problems and will overlap extensively with existing solutions
  - corporate culture
  - Assets that are intangible
  - ssets that are intangible, such as knowledge, social capital, and situated technology — which Enterprise 2.0 is primarily focused on — rarely have direct impact to financial outcomes such as revenues and profits. Its their downstream effects that generate the most value to the business.
  - Enterprise 2.0 is primarily focused on
26 Jun 09

Costantinos Rougeris
31 May 09

enterprise2open links
Given that we're talking a lot about RoI of Enterprise 2.0 this is a concise posting by Dion Hinchcliffe (and you know there's gotta be cute visualizations in there) making things a lot clearer for people pondering RoI et al.\n\nAnd while he's linking to a post of mine as well - right next to Hutch Carpenter (blush ...), I bookmark this especially for his point that Enterprise 2.0 usage is emergent in nature ...

roi enterprise2.0 dionhinchcliffe
05 May 09

Oeil-de-nuit -_-
enterprise2.0
01 May 09

Mike Nall
hinchcliffe entreprise2.0
28 Apr 09

Nicolas Krzyzanowski
entreprise2.0 roi
24 Apr 09

Chuck Brands
Joost Robben
roi web2.0
23 Apr 09

Miguel Membrado
22 Apr 09

Martin M
enterprise20 roi
Elise Carbone
Un récent article qui se penche sur le ROI de l'entreprise 2.0.

web 2.0 entreprise ROI business
19 Apr 09

Mario Gastaldi
roi enterprise 2.0
- The central problem? Assets that are intangible, such as knowledge, social capital, and situated technology — which Enterprise 2.0 is primarily focused on — rarely have direct impact to financial outcomes such as revenues and profits. Its their downstream effects that generate the most value to the business.
- “software ROI is only as predictable as the activity for which it is used
- 5 more annotations...
- - The problem with this is that it’s very hard to either measure or predict accurately, especially since IT solutions tend to have longer chains of cause and effect than other technologies.
  - The net result of this lack of clarity is a hold up on the explicit use of Enterprise 2.0 for strategic benefit by businesses, even as the tools are proliferating, often virally, in many organizations.
  - different — ways of running our businesses.
  - Innovation often comes from where you least expect it and harnessing collective intelligence, the core principle of Web 2.0 as well as Enterprise 2.0, is the very art of eliciting value from emergent systems such as the Web and our intranets.
  - My point is just that it’s difficult to determine where the returns (often the most important ones) will appear when the tools have so many downstream effects. That’s not to say either that Enterprise 2.0 ecosystems can’t be directed to some degree to achieve business objectives
18 Apr 09

Marc Buyens
enterprise 2.0 Dion Hinchcliffe web 2.0
Gerhard Kaefer
- rks, but does
16 Apr 09

Nancy White
learntrends culture
Lawrence Liu
14 Apr 09

Anne Kathrine Petteroe
enterprise2.0 ROI hinchcliffe zdnet business
Emanuele Quintarelli
enterprise 2.0 ROI dion hinchcliffe 2009 enterprise web 2.0 zdnet
13 Apr 09

Bertrand Duperrin
In other words, is Enterprise 2.0 truly strategic in the unique way that information technology can so often be?

Enterprise2.0 ROI adoption
- A second set of issues is related to corporate culture and its fundamentally hierarchical nature, which seems anathema to the flattened, highly social nature of Web 2.0 in the enterprise
- The central problem? Assets that are intangible, such as knowledge, social capital, and situated technology — which Enterprise 2.0 is primarily focused on — rarely have direct impact to financial outcomes such as revenues and profits. Its their downstream effects that generate the most value to the business.
- 2 more annotations...
- - While this often builds up accumulated value by its ability to cascade across a business, it’s very unsatisfying from the traditional perspective of investment in X by spending Y to achieve a predicted return Z.
  - there are real limits on the ability to direct emergent systems towards focused outcomes. In the end, all one can actually do predictably is enable the possibilities and not prevent them.
Kevin Morris
Workcolab .
enterprise2.0 dion
12 Apr 09

Hutch Carpenter
Despite recent statistics showing that Enterprise 2.0 tools have spread to about a third of businesses globally, there remain ongoing questions being asked in the enterprise software community about the real returns that they provide to businesses that deploy them.

enterprise2.0 roi business case
Alexis Mons
Enterprise2
enterprise2.0
chris lai
- Determining the ROI of Enterprise 2.0