This link has been bookmarked by 10 people . It was first bookmarked on 27 Mar 2009, by raman srinivasan.
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18 May 09
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01 Apr 09
Stephen DaleOver the last decade or so companies have been told ad nauseum that their knowledge is their ultimate (if not only) source of competitive advantage. They have been encouraged - by management gurus, academics, and ample management consultants alike - that
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31 Mar 09
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But they proved themselves wrong; to their surprise they found that the more internal electronic databases were consulted by these teams the more likely they were to lose the bid!
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The only times that a team benefited a bit from accessing internal knowledge sources was when it concerned a very inexperienced team.
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Shut down your expensive document databases; they tend to do more harm than good. They are a nuisance, impossible to navigate, and you can't really store anything meaningful in them anyway, since real knowledge is quite impossible to put onto a piece of paper. Yet, do maintain your systems that help people identify and contact experts in your firm, because that can be beneficial, at least for people who lack experience.
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30 Mar 09
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27 Mar 09
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Christoph SchmaltzThe only times that a team benefited a bit from accessing internal knowledge sources was when it concerned a very inexperienced team. In such instances, talking to a few internal experts improved their chances of putting together a winning proposal. Howev
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Professors Martine Haas from the Wharton School and Morten Hansen from INSEAD, for example, examined the use of internal knowledge systems by teams of consultants in one of the big four accountancy firms trying to win sales bids. They measured to what extent these teams accessed electronic documents and how much they sought personal advice from other consultants in the firm. They figured that, surely, accessing more knowledge must be helpful, right?
But they proved themselves wrong; to their surprise they found that the more internal electronic databases were consulted by these teams the more likely they were to lose the bid! Likewise for seeking advice from colleagues. This effect was especially pronounced for very experienced teams. These consultants were much better off relying on their own expertise than trying to tap into experiences by others, whether it was in the form of electronic assets or external advice.
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