This link has been bookmarked by 4 people . It was first bookmarked on 27 Mar 2009, by raman srinivasan.
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31 Mar 09
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But they proved themselves wrong; to their surprise they found that the more internal electronic databases were consulted by these teams the more likely they were to lose the bid!
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The only times that a team benefited a bit from accessing internal knowledge sources was when it concerned a very inexperienced team.
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Shut down your expensive document databases; they tend to do more harm than good. They are a nuisance, impossible to navigate, and you can't really store anything meaningful in them anyway, since real knowledge is quite impossible to put onto a piece of paper. Yet, do maintain your systems that help people identify and contact experts in your firm, because that can be beneficial, at least for people who lack experience.
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27 Mar 09
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Christoph SchmaltzShut down your expensive document databases; they tend to do more harm than good
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Professors Martine Haas from the Wharton School and Morten Hansen from INSEAD, for example, examined the use of internal knowledge systems by teams of consultants in one of the big four accountancy firms trying to win sales bids. They measured to what extent these teams accessed electronic documents and how much they sought personal advice from other consultants in the firm. They figured that, surely, accessing more knowledge must be helpful, right?
But they proved themselves wrong; to their surprise they found that the more internal electronic databases were consulted by these teams the more likely they were to lose the bid! Likewise for seeking advice from colleagues. This effect was especially pronounced for very experienced teams. These consultants were much better off relying on their own expertise than trying to tap into experiences by others, whether it was in the form of electronic assets or external advice.
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