When to Keep Your Mouth Shut - HarvardBusiness.org - The Diigo Meta page

• 02 Jul 09
  

  Daniel Hope

  tracksuit

• 26 Apr 09
  

  Joe Loong

  5 examples of saying too much. Ties in to behavioral economics / emotional intelligence. via http://blogs.zdnet.com/collaboration/?p=511 (which is otherwise a kinda terrible shotgun mishmosh entry).

  transparency honesty disclosure tmi

• 24 Apr 09
  

  francoisinjapan
  • But we often say too much.
  • Describing one more product feature, after the customer's facial expression indicates that she has already decided to buy.
  • 9 more annotations...
  • • Beginning any meeting or speech by letting your audience know that you are poorly prepared or prepared at the last minute.
    • Asking a question that shows you have absolutely no idea about something you really should understand. I know, people often say there's no such thing as a dumb question
    • Trying for a second laugh after your first spontaneous comment proves amusing.
    • Quit while you're ahead.
    • Assuring people things won't happen that people never imaged would
    • "WAIT." Stands for, Why Are You Talking?
    • on his way out the client's door, "That should work."
    • It strikes me as egotistical when someone misinterprets a statement, is corrected and then goes on to explain the reason that they interpreted it that way. "My point was ... " "I was just saying ..."
    • 1. the depth of the conversation,
      
      2. the way the speaker feels listened to & reciprocates
      
      3. most importantly in the quality and conviction of our own words in the conversation. Cheers , Kannan ;)
• 17 Apr 09
  

  Mike Graham

  Business Reference Advice

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