Bertrand Duperrin's personal annotations on this page
Bertrandduperrin bookmarked
on 2009-07-05
Does that seem right? Only the knowledge workers have something to contribute in the emergent ethos that is social software? The reality is that knowledge workers have been participating while the rest of the company has been doing their own thing.
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Does that seem right? Only the knowledge workers have something to contribute in the emergent ethos that is social software? The reality is that knowledge workers have been participating while the rest of the company has been doing their own thing.
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3M told a great innovation story at the ARF annual conference about a new product that started with a complaint call into customer care. The representative did his own research online, came up with a solution, filmed a video that he put on YouTube and re-contacted the customer to see if that is what he was looking for
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Everyone in a company has something to contribute. Employees are working in the trenches daily, and new ideas will occur regularly. They are ready to post these ideas and their knowledge. It just may not be via blogging or wikis.
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That's something we've seen here at Spigit. Employees find it easy to post the ideas they have. They generally are "feeling" the reason for the idea - customer requests, repeated issues, reading the latest developments in their industries, etc. The Spigit platform does include blogs and wikis, which our customers' employees do use. But the locus of activity is around ideas. People really do gravitate to discussions of "what's next?" Of course, we've also built in incentives for participation as well: platform currency, personal reputation scores, privileges based on your personal reputation scores.
This link has been bookmarked by 2 people . It was first bookmarked on 29 Jun 2009, by Lars Bauer.
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Bertrand Duperrin
Does that seem right? Only the knowledge workers have something to contribute in the emergent ethos that is social software? The reality is that knowledge workers have been participating while the rest of the company has been doing their own thing.
-
Does that seem right? Only the knowledge workers have something to contribute in the emergent ethos that is social software? The reality is that knowledge workers have been participating while the rest of the company has been doing their own thing.
-
3M told a great innovation story at the ARF annual conference about a new product that started with a complaint call into customer care. The representative did his own research online, came up with a solution, filmed a video that he put on YouTube and re-contacted the customer to see if that is what he was looking for
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