Where's the money? - The Diigo Meta page

• 14 May 09
  

  Nicolas Krzyzanowski

  entreprise2.0 roi

• 

  Bertrand Duperrin

  Now, I believe that learning is more than skilling up to some minimal baseline. I believe it encompasses the information access to support performance, mentoring from the top end of novice through practitioner, and communication and collaboration that supports problem-solving and innovation. And the associated skills. Not only do novel inquiries and problems get dealt with, but new products, services, customer experiences, and more are the outcome of the full performance ecosystem.

  learning performance problemsolving organizationallearning

  • where would an organization get 20-25% performance improvement?  Not just from training, I’ll wager.  You need to create a more coherent learnscape, where people are continually moving to the center of their communities of practice, where more people are effective learners, self-learners, and together-learners, where the cultural values and learning skills are as explicit as the organizational goals and individual roles
  • where’s the money?  I want to suggest that when it gets into problem-solving, innovation, etc, it goes beyond a training budget to operations and R&D.  R&D will undoubtedly have some infrastructure costs, but I’ll suggest that the innovation and problem-solving skills that are supported across the organization will have a substantial impact on R&D outcomes as well as more operational metrics.
  • 1 more annotations...
  • • In short, we don’t deserve a budget if we’re not contributing to real outcomes, and the outcomes that matter are going to shift from mere ability to excellence, from following the procedure to solving problems, from product life-cycles to customized solutions.

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