This link has been bookmarked by 3 people . It was first bookmarked on 29 Apr 2009, by Trent Adams.
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11 Aug 09
Gary BurgeUser Driven Services put users in charge. Users start each interaction, manage the flow of the experience, and control what and how data is captured, used and propagated. Users are the cause and the controller, working with service providers to co-create collaborations that create value for all parties.
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01 May 09
Adriana Lukasyep, came up with term user-driven in an argument with Joe who couldn't understand what my problem with user-centric was. had a few exchanges about what user-driven means, later on when he adopted that term himself. Now I feel it has drifted far from its original meaning.
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User Driven Services put users in charge. Users start each interaction, manage the flow of the experience, and control what and how data is captured, used and propagated. Users are the cause and the controller, working with service providers to co-create collaborations that create value for all parties.
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29 Apr 09
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User Driven Services are redefining how we interact, how we manage our businesses, and how we engage in both public and personal conversations. Businesses and organizations that want to thrive in this new reality would do well to help co-create a new mutually beneficial marketplace for products, services, and ideas. Individuals, participating in this rising tide of personal power, have an opportunity to coordinate with each other and with service providers to craft a future that meets all of our needs, as individuals, entrepreneurs and business people.
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