Bona tempora volvantur--by Guy Kawasaki: The Art of Customer Service - The Diigo Meta page

• 24 Apr 09
  

  Karen Botkin

  blogs

• 26 Sep 07
  

  Joel Liu

  How to building user community through customer service

  customer service

• 04 Jan 07
  

  sara

  customer imported:del.icio.us service users

• 25 Oct 06
  

  Tony Rath

  business customer imported:del.icio.us kawasaki service support tips

• 06 Aug 06
  

  David P

  business customer management service support tips

• 04 Aug 06
  

  Michael Gurnett

  customer service

• 27 Apr 06
  

  Martha Dickens

  Consumer Customer

• 14 Apr 06
  

  PG Holmlov

  Customer experience

  • Start at the top. The CEO's attitude towards customer service is the primary determinant of the quality of service that a company delivers. If the CEO thinks that customers are a pain in the ass who always want something for nothing, that attitude will permeate the company, and service will be lousy. So if you are the CEO, get your act together. If you're not the CEO, either convince her to change her mind, quit, or learn to live with mediocrity--in that order.
  • Start at the top. The CEO's attitude towards customer service is the primary determinant of the quality of service that a company delivers. If the CEO thinks that customers are a pain in the ass who always want something for nothing, that attitude will permeate the company, and service will be lousy. So if you are the CEO, get your act together. If you're not the CEO, either convince her to change her mind, quit, or learn to live with mediocrity--in that order.
• 13 Apr 06
  

  Jennifer Davenport

  business service tips customer marketing toread advice support users work delicious

Page Comments

• 
  David P on 2006-08-06
  The Art of Customer Service
• 
  sara on 2007-01-04
  1. Start at the top. 2. Put the customer in control...

Would you like to comment?

Join Diigo for a free account, or sign in if you are already a member.