Bona tempora volvantur--by Guy Kawasaki: The Art of Customer Service

This link has been bookmarked by 16 people . It was first bookmarked on 26 May 2006, by Michael Gurnett.

24 Apr 09

Karen Botkin
blogs
26 Sep 07

Joel Liu
How to building user community through customer service

customer service
04 Jan 07

sara
customer imported:del.icio.us service users
25 Oct 06

Tony Rath
business customer imported:del.icio.us kawasaki service support tips
06 Aug 06

David P
business customer management service support tips
04 Aug 06

Michael Gurnett
customer service
27 Apr 06

Martha Dickens
Consumer Customer
14 Apr 06

PG Holmlov
Customer experience
- Start at the top. The CEO's attitude towards customer service is the primary determinant of the quality of service that a company delivers. If the CEO thinks that customers are a pain in the ass who always want something for nothing, that attitude will permeate the company, and service will be lousy. So if you are the CEO, get your act together. If you're not the CEO, either convince her to change her mind, quit, or learn to live with mediocrity--in that order.
- Start at the top. The CEO's attitude towards customer service is the primary determinant of the quality of service that a company delivers. If the CEO thinks that customers are a pain in the ass who always want something for nothing, that attitude will permeate the company, and service will be lousy. So if you are the CEO, get your act together. If you're not the CEO, either convince her to change her mind, quit, or learn to live with mediocrity--in that order.
13 Apr 06

Jennifer Davenport
business service tips customer marketing toread advice support users work delicious