saved by6 people, first byMichael Gurnett on 2006-05-26, last byDavid P on 2008-04-21
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2. Put the customer in control.
3. Take responsibility for your shortcomings.
4. Don't point the finger.
5. Don't finger the pointer
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7. Hire the right kind of people.
8. Under promise and over deliver. T
9. Integrate customer service into the maintstream.
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