All Annotations of How to Change the World: The Art of Customer Service[Preview]

saved by6 people, first byMichael Gurnett on 2006-05-26, last byDavid P on 2008-04-21

• 1. Start at the top
• 2. Put the customer in control.
• 3. Take responsibility for your shortcomings.
• 4. Don't point the finger.
• 5. Don't finger the pointer
• 6. Don't be paranoid.
• 7. Hire the right kind of people.
• 8. Under promise and over deliver. T
• 9. Integrate customer service into the maintstream.
• 10. Put it all together

• on 2006-08-06 Djpblog
  The Art of Customer Service
• on 2007-01-04 Sarame
  1. Start at the top. 2. Put the customer in control...